AI Features
AI Escalation
Configure AI-powered escalation policies.
Overview
Argus escalation policies automatically route incidents to the right people based on severity, service, and time of day.
Creating an Escalation Policy
- Navigate to Settings > Escalation Policies
- Click Create Policy
- Configure the escalation chain:
- Level 1 — Initial responder (e.g., on-call engineer)
- Level 2 — Escalation after timeout (e.g., team lead)
- Level 3 — Final escalation (e.g., VP Engineering)
- Set timeout durations between levels
- Assign to specific services
Policy Options
| Setting | Description |
|---|---|
| Name | Descriptive name for the policy |
| Services | Which services this policy applies to |
| Severity filter | Minimum severity to trigger escalation |
| Timeout | Minutes before escalating to next level |
| Notification channels | How to notify each level (Slack, email) |
AI-Assisted Routing
The AI considers:
- Current investigation severity
- Service ownership configuration
- Team member availability
- Historical response patterns
Availability
Escalation policies are available on Teams and Business plans.