Escalation Policies

Overview

Escalation policies ensure critical alerts get attention by automatically escalating to higher-level responders when alerts aren't acknowledged within a defined timeframe.

Creating a Policy

1. Navigate to Settings > Escalation Policies
2. Click Create Policy
3. Define escalation levels:

Level Configuration

Each level specifies:

• Responders — Team members or roles to notify
• Channels — How to notify (Slack, email)
• Timeout — Minutes before escalating to the next level

Example Policy

Assigning Policies to Services

Escalation policies can be assigned to specific services or applied globally. Service-level policies take precedence over global policies.

Availability

Escalation policies require Teams or Business plan.